Shipping policy
At The Gifted Gem, we work closely with trusted production partners to ensure each order is prepared and delivered with care. Below you’ll find details about our processing timelines, shipping expectations, and what to know once your order is on its way.
Processing Time
All orders are processed within 4–6 business days (excluding weekends and holidays) after your order confirmation is received.
During peak seasons or promotional periods, processing times may extend slightly due to increased demand. If a significant delay occurs, we’ll notify you directly.
Shipping Options & Estimated Delivery
We currently offer standard shipping on all orders.
Standard Shipping: Estimated delivery within 3–5 business days after processing
Delivery timelines are estimates and may vary based on location, carrier volume, or weather-related conditions.
Address Accuracy
Please review your shipping information carefully before placing your order. We are unable to guarantee delivery if an incorrect or incomplete address is provided at checkout.
If you notice an error after placing your order, contact us as soon as possible. We’ll do our best to update your address before your order ships.
Lost, Stolen, or Damaged Packages
Lost or Stolen Packages
If your tracking information shows an order as delivered but you have not received it, please contact the shipping carrier directly for assistance. We’re happy to help where possible.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the issue. We’ll work quickly to resolve it.
Thank you for shopping with The Gifted Gem. We truly appreciate your support and are committed to providing a smooth, thoughtful experience from order to delivery.