Refund policy

At The Gifted Gem, each item is custom made to order, so we are unable to accept returns or exchanges. Please double-check all personalization details before submitting your order.

If your item arrives damaged or defective, we’re happy to provide a replacement or full refund. To initiate this, please email us a clear photo of the issue within 7 days of delivery.

If you have any concerns about your order, don’t hesitate to reach out — we’re committed to making it right.
📧 Email: support@thegiftedgem.com