Shipping & Returns
At The Gifted Gem, we work closely with trusted production partners to ensure each order is prepared and delivered with care. Below you’ll find details about our processing times, shipping, returns, and what to expect once your order is on its way.
Processing Time
All orders are processed within 4–6 business days (excluding weekends and holidays) after your order confirmation is received.
During peak seasons or promotional periods, processing times may extend slightly due to increased demand. If a significant delay occurs, we’ll notify you directly.
Shipping & Estimated Delivery
We currently offer standard shipping on all orders.
Standard Shipping: Estimated delivery within 3–5 business days after processing.
Delivery times are estimates and may vary depending on destination, carrier volume, weather, or other circumstances outside our control.
Address Accuracy
Please review your shipping information carefully before placing your order. We cannot guarantee delivery if an incorrect or incomplete address is provided at checkout.
If you notice an error after placing your order, please contact us as soon as possible. We’ll do our best to update the address before your order enters production or ships, but changes cannot be guaranteed.
Lost or Stolen Packages
If your tracking information shows your order as delivered but you have not received it, please check around your property and with household members or neighbors who may have accepted the package.
If you’re still unable to locate it, please contact the shipping carrier directly for assistance. We’re happy to help where possible.
Returns, Refunds & Exchanges
Do you accept returns or exchanges?
Because each item is made to order, we do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect. If there’s an issue with your order, please contact us within 7 days of delivery, and we’ll be happy to help.
What should I do if my order arrives damaged, defective, or incorrect?
Please contact us within 7 days of delivery and include clear photos of the item and the issue. We’ll review the details and work to resolve it as quickly as possible.
Thank you for shopping with The Gifted Gem. We truly appreciate your support and are committed to providing a smooth and thoughtful experience from order to delivery.